Permission Error: "You do not have permission to view this assessment"

Resolving Permission Errors When Accessing Task Links:

If you receive a permission error when clicking a task link from your email (similar to the example below), please follow the steps below to resolve the issue.

Common Causes:

Duplicate Accounts in Elentra: This error can occur if you have two accounts in Elentra.
The task may have been deleted: This error can occur if the task has been deleted from Elentra.

To confirm and resolve this:

If you have a ticket with QHS IT already and they directed you to this page, please skip to the next section.

If you do not have a ticket with QHS IT already, please do so by emailing qhsit@queensu.ca. Please include the task link from your email in your message to help us investigate.

Accessing the Task if You Have Duplicate Accounts

Log in to the email address that the task was sent to:
- QHS IT may have already sent you an email confirming the email address that the task was sent to.
- If you are unsure which email is associated, please contact us at qhsit@queensu.ca for confirmation.
If you do not have access to the email the task was sent to:
- Please provide us with an alternate email address (different from the one on your primary account) where we can redirect the task to.
Locate the email containing the task link.
- If you cannot find this email, please let us know so we can resend the task link to you.
Copy the task link and open it using one of the following methods:
- Open the link in an Incognito or Private browsing window (instructions on how to do this here), or
- Use a different web browser than your usual one (for example, Google Chrome, Microsoft Edge, Safari, or Mozilla Firefox).
If you continue to experience issues, please contact qhsit@queensu.ca for further assistance, as the problem may be something different.

If you need any additional help or experiencing issues with these instructions, please don’t hesitate to contact us.