QMed Accounts - Request to Change QMed Email Address

Modified on Fri, Nov 15 at 10:23 AM

Prerequisites

To manage QMed accounts you must have your own QMed account and have admin rights to manage accounts.

As of July 2024 the following QHS IT users have admin rights:

Samantha Lusk

Alice Rush-Rhodes

Matt Simpson

Kasia Turmel

Verify Identity and Establish Communication Channel

If you are assigned a Freshdesk ticket related to QMed accounts, the first step is to ensure we have a reliable way to communicate with the constituent other than their QMed account.

Check the sent from address of the Freshdesk ticket. If the email has come from a QMed account and concerns a password reset (e.g., they are locked out due to non-compliance with MFA requirement), the user may still be able to access their account on their phone. Write back and ask for an alternate email since once a password update is made to their QMed account, they will no longer be able to access it on their phone (or other device).

If the email has come from the user’s queensu.ca address, move forward.

If the email has come from another address (e.g., google.ca), we need to verify the identity of the sender before giving them access to the Qmed account through a password reset or similar.

Ask them to confirm netID.
Check if they have an Elentra account or Common Credentialing account with another email that we can use to send any reset information.

Access QMed Account Manager

Access Chrome Consul at https://admin.google.com
Log in.
On the Users card, click Manage.
Search for a user by name.

Update Change QMed Email Address

After accessing a user account, click Update User from left sidebar.
Edit the primary email.
Click Update User.
Click Done.
Check the user's Security tab and review the the 2-step verification setting. If the user doesn't have 2-step verification enabled, request that they configure it immediately upon logging in to their updated account.
Write back to user on Freshdesk and let them know the change has been made and will update soon. Include confirmation of what their new QMed address is and request that they set up 2-step verification if needed.

Notes:

The change to email typically takes effect in about 10 minutes, although Google suggests it could take up to 3 days.
Editing a primary email creates an alias, so the original email is still valid.