Signing into Queen's Zoom Account (SSO)

Modified on Wed, 15 Nov 2023 at 02:53 PM

Signing into Zoom at Queen's from the web


Please note if you also have a KHSC email and are experiencing issues signing into Queen's Zoom please open an incognito browser window as your KHSC login may cause issues signing into Queen's Zoom.



  1. In a web browser, go to https://queensu.zoom.us and click Sign in.
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  2. You will be directed to the Single Sign-on page. Enter your NetID@queensu.ca email address and click Next.
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  3. Enter your NetID password and click Sign in.
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  4. Select Yes or No when prompted to Stay signed in.
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  5. Where you are directed after sign-in will depend on whether you are a) a new user who is eligible to join the Queen's Zoom account or b) have an existing personal Zoom (free) account associated with your Queen’s NetID@queensu.ca email address. Note: If you are directed to a page that displays, “Something went wrong while your tried signing in with SSO”, it may mean that you are either ineligible to join the Queen’s Enterprise account or that you have an existing personal Zoom Pro account associated with your Queen’s email address. Please open a ticket with the IT Support Centre, referencing the tracking ID with prefix ‘WEB_’ and/or the email address associated with the error message.


Signing into Zoom at Queen's from the desktop client

  1. Open the Zoom client.

  2. Click SSO.
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  3. In the Company Domain field, enter queensu and click Continue.
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  4. You will be directed to the Single Sign-on page. Enter your NetID@queensu.ca email address and click Next.
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  5. Enter your NetID password and click Sign in.
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  6. Select Yes or No when prompted to Stay signed in?
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