Adding a Shared Inbox to Outlook

The instructions we can provide for adding a shared inbox are different depending on which type of Outlook you use- Outlook on the web, New Outlook or Classic Outlook. Use the first section below to find out which version of Outlook you are currently using and the corresponding sections below for step by step instructions on how to add a shared inbox. If you experience any issues with these instructions, please let us know by emailing [email protected] or by calling 613-533-6909.

Which version of Outlook am I using?:

- If you are accessing your Outlook through a internet web browser (Google Chrome, Microsoft Edge, Firefox, Safari etc.) you are using Outlook on the web. 

Outlook on the Web:

1. - Navigate to www.queensu.ca
2. - Selecting the Sign In drop down on the right-hand side and selecting Outlook on the web- Email.
    
3. Right-click the dropdown called Folders in the left navigation pane, and then choose Add shared folder or mailbox.
4. In the Add shared folder dialog box, type the name of the shared mailbox you are adding.
5. If this gives you an error message, or does not allow you to open the email after you have added it- please let us know and we will look into this further.

Classic Outlook:

1. On your computer, open the desktop classic version of Microsoft Outlook.
2. Choose the File tab in the top left-hand corner.
3. In the Info section- Choose Account Settings, then select Account Settings... from the menu.
4. In the Email tab- select Change...
5. Choose More Settings > Advanced > Add.
6. Type in the shared email address.
7. Choose OK > OK.
8. Choose Next > Finish > Close.
9. If this gives you an error message, or does not allow you to open the mailbox after you have added it- please let us know and we will look into this further.

New Outlook

1. On your computer, open the desktop classic version of Microsoft Outlook.
   
2. Right-click the dropdown called Folders in the left navigation pane, and then choose Add shared folder or mailbox.
3. In the Add shared folder dialog box, type the name of the shared mailbox you are adding.
4. If this gives you an error message, or does not allow you to open the mail after you have added it- please let us know and we will look into this further.