Adding a Generic Departmental Email to Outlook

The instructions we can provide for adding a Generic Departmental email are different depending on which type of Outlook you use- Outlook on the web, New Outlook or Classic Outlook. Use the first section below to find out which version of Outlook you are currently using, and then use the corresponding sections below for step by step instructions on how to add a generic departmental email- making sure to follow the steps in the Multifactor Authentication (MFA) Prerequisite section before trying to add the Generic email. If you experience any issues with these instructions, please let us know by emailing [email protected] or by calling 613-533-6909.

Which version of Outlook am I using?:

- If you are accessing your Outlook through a internet web browser (Google Chrome, Microsoft Edge, Firefox, Safari etc.) you are using Outlook on the web. 

Multifactor Authentication (MFA) Prerequisite:

Before adding a Generic Departmental email to your Outlook, you must first add a Multifactor Authentication (MFA) Device. If MFA has already been setup for the generic account you will need someone who has already set it up for the NetID to approve your sign-in. 

• If you have someone who has already has MFA for this account setup or if this is a brand new email that has just been created- follow the steps in this resource (Setting up MFA for generic NetIDs) to add your own method of Multifactor Authentication. 
• If you don't have someone who already has MFA for this account setup, please email [email protected] to have us request to reset the MFA methods. Please note that this will remove all current methods for everyone who might be currently signed in. We may also seek approval from your department or manager prior to fulfilling the request if we deem it appropriate.

Outlook on the Web:

1. - Navigate to www.queensu.ca
2. - Selecting the Sign In drop down on the right-hand side and selecting Outlook on the web- Email.
    
3. If you are not already signed in with an account, it will ask you for the email and password. 
4. If you are currently signed in with a different account, you can switch accounts by selecting your profile icon in the top-right corner and selecting Sign in with a different account.
5. If you don't know the current password, please email [email protected] to have us request to reset the password. Please note that this will sign out everyone who might be currently signed in. We may also seek approval from your department or manager prior to fulfilling the request if we deem it appropriate.

Classic Outlook:

1. On your computer, open the desktop classic version of Microsoft Outlook.
2. Choose the File tab in the top left-hand corner.
3. In the Info section- Choose Account Settings, then select Account Settings... from the menu.
4. In the Email tab- select New...
5. Type in the Generic Departmental email, making sure to use the [email protected] (not the alias)- if you don't know what the net ID is for this email, email [email protected] and we can find this for you. Select Connect.
6. Enter the password. 
7. If you don't know the current password, please email [email protected] to have us request to reset the password. Please note that this will sign out everyone who might be currently signed in. We may also seek approval from your department or manager prior to fulfilling the request if we deem it appropriate.
8. Close Outlook (all tabs) and reopen and this should be added to your Outlook.
9. If this gives you an error message, or does not allow you to open the email after you have added it- please let us know and we will look into this further.

New Outlook

1. On your computer, open the new desktop version of Microsoft Outlook.
   
2. Select the gear icon in the top-right
3. In the Accounts tab > Email accounts > Select Add account
4. 
   
5. Type in the Generic Departmental email, making sure to use the [email protected] (not the alias)- if you don't know what the net ID is for this email, email [email protected] and we can find this for you. Select Continue.
6. Enter the password. 
7. If you don't know the current password, please email [email protected] to have us request to reset the password. Please note that this will sign out everyone who might be currently signed in. We may also seek approval from your department or manager prior to fulfilling the request if we deem it appropriate.
8. Close Outlook (all tabs) and reopen and this should be added to your Outlook.
9. If this gives you an error message, or does not allow you to open the email after you have added it- please let us know and we will look into this further.